Which of these best describes the goal of spyware?

The goal of spyware is best described as gathering personal information without user consent. Spyware is a type of malicious software that secretly monitors and collects data from a user's device, often without their awareness. This information can include personal details such as browsing habits, login credentials, and even financial data. The intent behind this data collection is typically to use the information for unauthorized purposes, such as identity theft or targeted advertising.

The other options presented do not accurately reflect the nature of spyware. For instance, improving user productivity or providing free software options aligns more closely with legitimate applications designed to enhance the user experience, which is contrary to the deceptive and harmful intent of spyware. Similarly, the facilitation of educational resources would imply a positive and transparent purpose, whereas spyware operates in secrecy to exploit users' data.