What should be your first action if your device is infected with malware?

Disconnection from the internet is a crucial step when you suspect that your device is infected with malware. This action helps to prevent the malware from communicating with external servers or spreading to other devices on the same network. By isolating the device, you limit the potential for damage, prevent further data loss, and stop the malware from accessing sensitive information.

Running an update may seem helpful, but it can inadvertently install additional malware or let existing malware operate more freely during the update process. Restoring factory settings is generally a last resort, as it can lead to permanent data loss. Contacting technical support can provide assistance, but it’s best to first secure the device to avoid further complications. Therefore, disconnecting from the internet ensures that you're taking immediate preventative measures while you assess the situation.